Question 1

How do I place an order?

Accepted Answer

Add products to your cart, go to checkout, enter your contact and delivery details, then review and place your order. You receive an order number on screen and a confirmation email straight away.

Question 2

When and how do I pay?

Accepted Answer

No payment is taken on the website. After you order, we confirm stock, shipping cost and sales tax by email, then arrange payment with you before anything ships.

Question 3

Are prices final?

Accepted Answer

Prices are shown in US dollars before sales tax and shipping. Your final total is confirmed by email before you pay, so there are no surprises.

Question 4

How do the PC Builder compatibility checks work?

Accepted Answer

As you choose parts, the builder compares CPU and motherboard sockets, motherboard memory type, case form-factor and radiator support, cooler socket and heat capacity, and estimated power draw against the power supply (with headroom). It is a helpful guide, not a guarantee — always confirm with the manufacturer’s documentation.

Question 5

Are the product specs accurate?

Accepted Answer

Specifications are summarised from manufacturer information. For anything critical, such as exact dimensions or power requirements, check the manufacturer’s official documentation before buying.

Question 6

What is your returns policy?

Accepted Answer

See the Shipping & Returns page for our current policy. If you have a question about a specific order, reply to your confirmation email or use the contact form.

Question 7

What happens to my data?

Accepted Answer

Your cart, compare list and builds are stored in your browser. Order details, contact messages and newsletter sign-ups are stored securely so we can process your order and reply to you.

Straight answers